If you should need to upgrade go to http://www.johnwessells.com/services.html for Windows or Mac versions or if you are using an on-line version go to http://www.johnwessells.com/QuickBooks--On-Line.html.
QuickBooks service discontinuation policy and upgrade information
Live technical support and add-on business services such as payroll, credit card processing, QuickBooks Email, and online banking were discontinued for QuickBooks for Windows 2008, QuickBooks 2007 for Mac, and a few other products as of May 31, 2011.
We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use while still supporting older versions. So we offer support for the current version of QuickBooks and the two previous versions.
This article explains what service discontinuation means to your business and provides information on upgrading to the latest version of QuickBooks.
If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible. What service discontinuation means Products affected by service discontinuation as of May 31, 2011, are listed in the table below. If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it (not recommended).
Live technical support and add-on business services such as payroll, credit card processing, QuickBooks Email, and online banking were discontinued for QuickBooks for Windows 2008, QuickBooks 2007 for Mac, and a few other products as of May 31, 2011.
We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use while still supporting older versions. So we offer support for the current version of QuickBooks and the two previous versions.
This article explains what service discontinuation means to your business and provides information on upgrading to the latest version of QuickBooks.
If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible. What service discontinuation means Products affected by service discontinuation as of May 31, 2011, are listed in the table below. If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it (not recommended).
| If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible. Fully supported products | Products for which services were discontinued on May 31, 2011 |
| QuickBooks Pro and Premier (Windows) 2011, 2010, and 2009 QuickBooks Simple Start (Windows) 2010 and 2009 | QuickBooks Pro, Premier and Simple Start 2008 |
| QuickBooks Enterprise Solutions 11, 10, 9 | QuickBooks Enterprise Solutions 8 |
| QuickBooks for Mac 2011, 2010, 2009 | QuickBooks for Mac 2007 |
| Point of Sale 10, 9, 8 | Point of Sale 7 |
| Credit Card Processing Kit 2010, 2009 | Credit Card Processing Kit version 3 |
| Invoice Manager 2010, 2009 | Invoice Manager 2008 |
As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications, such as this article. Please keep an eye out for updates on our future plans as they become available.
We want to work with you to make sure that your upgrade experience is easy, fast, and as cost-effective as possible.
Upgrade as soon as possible to regain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation. QuickBooks Pro, Premier, and Simple Start 2008 and QuickBooks Enterprise Solutions 8
QuickBooks Payroll services
Credit Card Processing
Bill Pay
Billing Solution (formerly QuickBooks Online Billing)
Online Banking
QuickBooks Email
Third-party products
Enterprise Solutions Full Service Plan (FSP) Live technical support and Online Backup QuickBooks for Mac 2007 Online Banking Live technical support Credit Card Processing Kit version 3 Online Banking
Billing Solution Live technical support Invoice Manager 2008 Merchant Service
Billing Solution Live technical support Point of Sale 7.0 Live technical support Technical support plans—All QuickBooks productsSupport for installation, upgrades, error messages, and product defects
Active QuickBooks Care Protection Plan with automatic renewal
Live telephone support on a pay-per-use basis Registration and downloads of older, non supported products We make every effort to provide customer support for registration and licensing for older versions of QuickBooks under Intuit's standard terms and conditions, if that data is available. Unfortunately, we cannot assure that we will be able to register, provide keycodes, or offer data and password recovery for older versions of QuickBooks.
Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks, we do provide
Upgrade considerations System requirements. Check the system requirements to learn whether your current system will support the latest version of QuickBooks:
- QuickBooks 2011 and Enterprise Solutions 11 system requirements
- QuickBooks for Mac 2011 system requirements
Learning QuickBooks 2011. You will notice a few changes in appearance, but the basic tasks and methods are still the same. You can take advantage of the Learning Center Tutorials in QuickBooks 2011 to learn features that are new to you.
Company file conversion. When you upgrade, you are prompted to convert your company file so it will work with your new product. We take great precautions during this process to protect your data. For example, QuickBooks verifies the integrity of your data file and helps you perform a backup before the upgrade process begins.
Upgrade process and assistance. After you complete your order for QuickBooks 2011, you will receive an email with a download link and instructions. You can also refer to step-by-step instructions on the Install Center. You can always call 866.676.9670 for help if you need assistance getting started. Frequently Asked Questions about Installing QuickBooks may also be helpful.
Time required. In most cases, you can update QuickBooks and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks 2011 or QuickBooks for Mac 2011, you will be prompted to register.download files back to QuickBooks 2005.
Affected services
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